PLANTATION, Fla., Sept. 17, 2026 (GLOBE NEWSWIRE) — LQpay, a leading provider of innovative patient payments and healthcare automation technology, announces the introduction of LuQ, its custom AI assistant now available directly within the LQpay portal.
Designed specifically for LQpay customers, LuQ provides on-demand assistance with the LQpay platform, helping users navigate functionality, locate features, complete everyday tasks and troubleshoot common questions, without having to leave the platform or search through support resources. With LuQ, users can simply ask questions in natural language and receive guidance while they work.
A First Step in LQpay’s AI Strategy
While LuQ is designed to make the LQpay experience easier and more intuitive today, its introduction reflects LQpay’s broader commitment to incorporating AI and emerging technologies into its platform.
LQpay has a dedicated internal development team focused on building and integrating new technologies to address the evolving needs of healthcare organizations. By combining its expertise in healthcare payments, automation and system integration with emerging AI capabilities, LQpay is exploring new ways to reduce administrative friction, improve workflows and enhance patient experiences.
“Technology continues to change the way healthcare organizations operate, and we believe payments technology should evolve right alongside it,” said Shashi Kapur, CEO of LQpay. “LuQ is an exciting first step, and we’re looking at how AI can help us make LQpay more nimble, responsive and innovative, while delivering greater value to the organizations we serve.”
AI Designed for the Healthcare Environment
Healthcare organizations are under continued pressure to do more with fewer resources while managing increasingly complex compliance requirements, administrative and payments processes. LQpay is focused on applying AI where it can help reduce friction, support staff and make the technology healthcare organizations rely on easier to use.
LQpay is taking a thoughtful and controlled approach to introducing AI, with a focus on practical applications that deliver meaningful value while maintaining the security and considerations required in healthcare.
“We believe the most valuable applications of AI are the ones that solve real problems and fit naturally into the workflows practices already use,” said Kapur. “We are taking that approach with LuQ and with the broader opportunities we see ahead.”
Building on LQpay’s Automation Foundation
LuQ builds on LQpay’s existing portfolio of payments and automation technologies designed to help healthcare organizations streamline financial operations and reduce manual work. By adding AI to this foundation, LQpay is creating new opportunities to make its technology more intelligent, efficient and effective.
LQpay is also exploring additional applications of AI across its internal operations, partner support and the broader healthcare payments experience, including emerging voice technologies designed to enable more proactive and personalized interactions between healthcare organizations and their patients.
“There’s a lot more to come,” added Kapur. “We see significant potential to thoughtfully incorporate AI into the technologies healthcare organizations already rely on every day. Our focus is on developing practical solutions that make healthcare technology work better for the organizations and people who use it.”
LuQ is available now to LQpay customers through the LQpay portal. Users can access the assistant by clicking the chat icon in the lower-right corner of the screen and selecting “Ask LuQ.”
About LQpay
LQpay is a healthcare technology company providing integrated patient payments, automation and technology solutions to healthcare, dental and veterinary practices. Built around deep expertise in healthcare payments, system integration and automation, LQpay develops practical technology that helps organizations reduce manual work, improve financial operations and adapt to the evolving demands of healthcare. LQpay continues to expand its platform with new technologies, including AI, to create smarter and more connected ways for organizations to manage the patient financial experience.
For more information or to schedule a demo, visit www.lqpay.ai.
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